Brivo Mobile Pass
Your resident mobile credential. Management must invite you and activate the entrances you can use; installing the app alone does not grant entry.
RESIDENT ESSENTIALS
A practical guide to arrival, building access and shared-space rules for owners and tenants.
BEFORE MOVING DAY
Reach Ascent at support@ascenthoa.com or 719-559-0243.
Before booking your movers, confirm the move date, permitted hours, elevator arrangements, protection requirements and any fees or deposits. Protect common areas throughout the move; owners are responsible for damage caused by their household, movers or guests.
Confirm the exact approved truck position and loading route with management. The rules direct heavy trucks and moving vans to stay off the internal drives and parking pavement. The building-location map does not designate or authorize a loading space.
Arrange your resident credential and intercom setup before arrival. Movers and visitors should follow the access arrangement approved for your move; do not prop doors open.
Protect common areas, remove packing material and avoid leaving belongings in corridors, the lobby or parking areas.
Open the building-location map ↗
This map locates the building. Management must confirm approved moving-truck parking and the loading route.
BRIVO + SWIFTLANE
Open the illustrated iPhone & Android setup guide ↗
Your resident mobile credential. Management must invite you and activate the entrances you can use; installing the app alone does not grant entry.
Your visitor intercom. Set up the resident account invited by management so you can see and speak with visitors, then unlock their authorized entrance.
Only owners can issue mobile guest passes. Tenants: ask your owner or management. Do not share credentials. For missing access, contact Ascent.
CAMPUS WI-FI & RECORDED VIDEO
Wi-Fi covers all common areas and parking lots.
Ask management for the resident network name and connection instructions. Compatible vehicles can use the parking-lot connection for Wi-Fi software updates; follow your vehicle manufacturer’s setup and update requirements.
Citywalk uses a comprehensive Ubiquiti Enterprise NVR and AI Key system, including AI facial recognition, to support review of recorded incidents by authorized personnel. The cameras are not actively monitored. The system does not provide a staffed security response. Contact management to report a concern or ask about footage handling. Call 911 in an emergency.
LIVING WELL TOGETHER
Find a plain-language summary by topic or search the HOA rules and recent notices.
Quiet hours are not an amenity opening or closing schedule.
Source: Rules & Regulations, effective June 1, 2020, §§1, 6 and 14, pp. 1–2, 4–5; Declaration §7.4, pp. 14–15.Video surveillance records activity but is not actively monitored. It does not provide an immediate security response.
Source: August 2026 newsletter, pp. 2–3; September 2026 newsletter, p. 1; current association guidance on camera monitoring.This policy replaces the older Facility Use Policy. Confirm booking eligibility, current capacity and operational instructions with management.
Source: Club Room Reservation Policy, pp. 1–2The December 2025 policy replaces the earlier dog prohibition. Contact management about assistance-animal accommodations.
Source: Dog Rules & Regulations, December 2025, §§2–8, pp. 2–5; August 2026 newsletter, p. 1.Ask management before arranging a longer visit; registration does not by itself approve an extended stay.
Source: Dog Rules & Regulations, December 2025, §§2–3, pp. 2–3.Direct accommodation and access questions to management so individual needs can be considered confidentially.
Source: Reasonable Accommodation Policy for Assistance Animals, August 16, 2024, §§2–10, pp. 1–4.Confirm the truck location and any elevator or move arrangements directly with management.
Source: Rules & Regulations, effective June 1, 2020, §§2, 5 and 10, pp. 1–3; Declaration §12.1, p. 35.Ask management about proposed displays or unusual exterior items before installing them.
Source: Rules & Regulations, effective June 1, 2020, §§4, 7–8 and 11, pp. 1, 2–4; Declaration §§7.2 and 7.6; August and September 2026 newsletters, p. 1.This policy does not establish operating hours or expressly authorize electric grills on balconies.
Source: Grill Policy, effective February 27, 2023, p. 1Confirm the current material and installation requirements with management before ordering flooring.
Source: Declaration §7.14, p. 18.The policy establishes an application process. It does not establish installed chargers, capacity at every space or free electricity. Campus Wi-Fi for compatible vehicle updates is a separate feature.
Source: Electric Vehicle Charging System Policy and Applications, effective August 16, 2024, pp. 1–4, 6–7 and 12Obtain the current adopted collections policy from management for payment-plan, late-charge and enforcement details.
Source: Declaration §11.1; Bylaws Article XII; Records Inspection Policy, effective August 16, 2024, p. 2These are policy requirements, not confirmation of a particular reserve balance, completed study, loan or special assessment.
Source: Reserve Studies Policy, effective August 16, 2024, p. 1; Investment of Reserve Funds Policy, effective August 16, 2024, pp. 1–2Documents reviewed September 29, 2026. These are practical summaries; the governing documents, adopted policies and applicable law control. Ask management about later changes or any conflicting instructions.
About the source review ↗Confirm current hours and closures with management before using shared facilities. The documents reviewed do not establish a current operating schedule.
support@ascenthoa.com
719-559-0243
Homeowner portal ↗
Report lost credentials promptly. For an emergency, call 911 first. For after-hours association emergencies, call Ascent and follow the prompts.