RESIDENT ESSENTIALS

Make your move.
Make yourself at home.

A practical guide to arrival, building access and shared-space rules for owners and tenants.

BEFORE MOVING DAY

Coordinate the details first.

01

Contact association management.

Reach Ascent at support@ascenthoa.com or 719-559-0243.

Before booking your movers, confirm the move date, permitted hours, elevator arrangements, protection requirements and any fees or deposits. Protect common areas throughout the move; owners are responsible for damage caused by their household, movers or guests.

02

Confirm the loading location.

Confirm the exact approved truck position and loading route with management. The rules direct heavy trucks and moving vans to stay off the internal drives and parking pavement. The building-location map does not designate or authorize a loading space.

03

Prepare your access.

Arrange your resident credential and intercom setup before arrival. Movers and visitors should follow the access arrangement approved for your move; do not prop doors open.

04

Keep shared routes clear.

Protect common areas, remove packing material and avoid leaving belongings in corridors, the lobby or parking areas.

Open the building-location map ↗

This map locates the building. Management must confirm approved moving-truck parking and the loading route.

BRIVO + SWIFTLANE

Two apps. Different jobs.

Open the illustrated iPhone & Android setup guide ↗

Brivo Mobile Pass

Your resident mobile credential. Management must invite you and activate the entrances you can use; installing the app alone does not grant entry.

Swiftlane

Your visitor intercom. Set up the resident account invited by management so you can see and speak with visitors, then unlock their authorized entrance.

Only owners can issue mobile guest passes. Tenants: ask your owner or management. Do not share credentials. For missing access, contact Ascent.

CAMPUS WI-FI & RECORDED VIDEO

Stay connected around Citywalk.

Wi-Fi covers all common areas and parking lots.

Ask management for the resident network name and connection instructions. Compatible vehicles can use the parking-lot connection for Wi-Fi software updates; follow your vehicle manufacturer’s setup and update requirements.

How video surveillance works

Citywalk uses a comprehensive Ubiquiti Enterprise NVR and AI Key system, including AI facial recognition, to support review of recorded incidents by authorized personnel. The cameras are not actively monitored. The system does not provide a staffed security response. Contact management to report a concern or ask about footage handling. Call 911 in an emergency.

LIVING WELL TOGETHER

Good neighbors.
Clear expectations.

Find a plain-language summary by topic or search the HOA rules and recent notices.

Everyday living

Quiet hours and consideration
  • Keep noise down from 10 p.m. to 6 a.m., including music, gatherings and activity that disturbs nearby homes.
  • Avoid excessive noise, persistent animal noise and other disturbances at every hour; avoid disruptive light during quiet hours.
  • Report building problems and nuisance concerns to management.

Quiet hours are not an amenity opening or closing schedule.

Source: Rules & Regulations, effective June 1, 2020, §§1, 6 and 14, pp. 1–2, 4–5; Declaration §7.4, pp. 14–15.
Entry, guests and packages
  • Enter using your own fob or Brivo credential. Do not prop doors open, lend a fob, share app access or allow someone to follow you through a secured door.
  • Guests should use the authorized guest-entry process. Only unit owners may issue mobile guest passes; tenants cannot issue them.
  • After an authorized Swiftlane entry release, guests should go directly to the elevator and select their floor; the August newsletter describes an elevator access window of about 60 seconds.
  • Wait for the garage gate to close fully behind your vehicle. Report lost fobs promptly and collect packages the day they arrive.
  • Report suspicious activity to management or building staff without confronting anyone. Call 911 first in an emergency.

Video surveillance records activity but is not actively monitored. It does not provide an immediate security response.

Source: August 2026 newsletter, pp. 2–3; September 2026 newsletter, p. 1; current association guidance on camera monitoring.
Shared spaces and displays
  • Keep corridors, stairs, sidewalks and entrances free of belongings, including furniture, bicycles, toys and boxes.
  • Do not feed wild birds or pigeons. Do not store flammable fluids, solvents or toxic materials in residences, garages or storage spaces.
  • Soliciting is prohibited; report solicitors to management.
  • Do not attach decorations to the building exterior. Ask management about proposed signs, window displays, antennas or seasonal decorations and the current approval requirements.

The 2020 rules describe a seasonal-display window of 30 days before a holiday through 15 days afterward. Later newsletters limit routine balcony items to outdoor furniture and live plants; confirm a proposed display with management.

Source: Rules & Regulations, effective June 1, 2020, §§3, 6, 8, 10, 14 and 16, pp. 1–5; Declaration §§7.3, 7.8, 7.12, 19.4 and 21.4.
Parking, garages and storage
  • Drive no faster than 10 mph on association property. Use designated or assigned spaces and keep fire lanes and access routes clear.
  • Keep items out of the ends of parking spaces and within any authorized storage area. Garage storage must not prevent a vehicle from being parked.
  • Keep garage doors closed. Do not perform vehicle repairs or use shared parking as a workshop without written permission.
  • Ask management before parking a trailer, oversized commercial vehicle or inoperable or unlicensed vehicle.
  • Confirm the specific parking, garage and storage rights attached to a residence; assignments and related charges vary.
Source: Rules & Regulations, effective June 1, 2020, §5, p. 2; Declaration §§7.10, 19–21; Fourth Amendment, December 2009, pp. 2–3; September 2026 newsletter, p. 1.
Trash and oversized items
  • Seal household trash in a strong bag and place it inside the correct receptacle. Do not leave bags beside bins, in entrances or in other shared areas.
  • Use the association’s dumpsters for accepted rubbish. Arrange removal of oversized or discarded items that ordinary pickup will not collect.
  • Items left outside the provided dumpsters and not removed by ordinary pickup may be removed at the responsible unit owner’s expense.
  • Do not leave unwanted or free items at the front desk or in the lobby. Arrange an appropriate donation or disposal instead.
Source: Oversized Trash Removal Policy, adopted September 1, 2023, p. 1; Rules & Regulations, effective June 1, 2020, §9, p. 3; August 2026 newsletter, p. 2
Club Room reservations and events
  • Request a reservation in writing from management, including dates, times and contact details. Management must approve the reservation; requests are first come, first served, with a policy response period of one week.
  • Reservations may not exceed two consecutive days. Events with 40 or more attendees require prior written Board approval, requested with the reservation.
  • There is no usage fee, but damage and cleaning deposits apply. The damage deposit is due at least seven days before the event; confirm the current amounts and payment process with management.
  • Commercial use is prohibited except for association business conducted by the association. A reservation must not block shared access to areas such as the fitness center.
  • Bring cleaning supplies and equipment, restore the room’s condition, and pay for damage or additional cleaning caused by the event. Costs may exceed the deposits and may be charged to the related unit.
  • Never prop the outside entrance open for guests; have guests request entry or meet them at an attended entrance. Before leaving, switch off appliances and lights and close patio doors and windows.

This policy replaces the older Facility Use Policy. Confirm booking eligibility, current capacity and operational instructions with management.

Source: Club Room Reservation Policy, pp. 1–2

Dogs & assistance animals

Dogs at Citywalk
  • Up to two dogs are allowed per residence, unless the Board approves an exception. Assistance animals follow a separate accommodation process.
  • Register a new resident dog with management within seven days of acquiring the dog or moving in. Provide the required photo and emergency contact, keep licensing and rabies vaccination current, and complete the policy's DNA registration process.
  • Keep dogs on a leash no longer than six feet or carry them through designated routes when entering and leaving the building.
  • Pet dogs may use necessary passage routes, including halls and elevators, but are not permitted in other common amenities or patio and grilling areas without specific Board approval.
  • Clean up immediately and use designated waste containers. Prevent persistent barking and aggressive behavior; owners are responsible for damage caused by their dogs.
  • The ordinary-dog policy charges the owner for the approved DNA kit and processing. Ask management for the current registration procedure and costs.
  • Commercial breeding, boarding and dog daycare are prohibited.
  • The dog policy identifies five continuous minutes of barking, or intermittent barking or whining that unreasonably disturbs neighbors, as excessive. Report bites, attacks or menacing behavior to animal control immediately.

The December 2025 policy replaces the earlier dog prohibition. Contact management about assistance-animal accommodations.

Source: Dog Rules & Regulations, December 2025, §§2–8, pp. 2–5; August 2026 newsletter, p. 1.
Visiting dogs
  • Guest dogs may stay for no more than seven nights in a 30-day period.
  • A residence may host up to two guest dogs, with no more than four dogs total, including resident dogs.
  • Residents are responsible for their guests' dogs and must ensure that visitors follow the same conduct, access and cleanup rules.

Ask management before arranging a longer visit; registration does not by itself approve an extended stay.

Source: Dog Rules & Regulations, December 2025, §§2–3, pp. 2–3.
Assistance-animal accommodations
  • Service and other qualifying assistance animals are handled through the association's reasonable-accommodation process, separately from pet rules.
  • A resident may request an accommodation orally or in writing. Contact management privately; the request form is helpful but is not required to begin the process.
  • The policy does not impose a fee, deposit or insurance requirement for keeping an approved assistance animal. Residents remain responsible for actual damage and for keeping their animals under control.
  • When a disability and the animal's related need are apparent, the policy does not require further disability information. Otherwise, management may request appropriate information to evaluate the accommodation.

Direct accommodation and access questions to management so individual needs can be considered confidentially.

Source: Reasonable Accommodation Policy for Assistance Animals, August 16, 2024, §§2–10, pp. 1–4.

Your home

Moving and deliveries
  • Contact management before arranging a move to confirm the loading location and current building procedures.
  • Keep halls, stairs, entrances and fire lanes clear while moving belongings.
  • Heavy moving trucks must avoid the property's asphalt drives and parking areas. Obtain management's current loading directions before a truck arrives.
  • Owners are responsible for damage caused by their residents, movers, delivery vehicles or visitors.

Confirm the truck location and any elevator or move arrangements directly with management.

Source: Rules & Regulations, effective June 1, 2020, §§2, 5 and 10, pp. 1–3; Declaration §12.1, p. 35.
Balconies and exterior appearance
  • Keep balconies tidy, with outdoor furniture in good condition and live plants. Remove storage bins, boxes, indoor furniture, appliances and dead plants.
  • Do not use balconies for storage or drying laundry. Secure items against wind and never throw or sweep anything from a balcony.
  • Keep outward-facing window coverings white unless an exception has been approved.
  • Get written approval before adding an enclosure, attached screen, shade, awning, window film or other exterior installation.

Ask management about proposed displays or unusual exterior items before installing them.

Source: Rules & Regulations, effective June 1, 2020, §§4, 7–8 and 11, pp. 1, 2–4; Declaration §§7.2 and 7.6; August and September 2026 newsletters, p. 1.
Grills and open flame
  • Do not use or store propane grills, charcoal grills, fire pits, heating chimneys or other open-flame heating devices on personal balconies.
  • Use the grills in the common patio area instead, and confirm current access and use instructions with management.

This policy does not establish operating hours or expressly authorize electric grills on balconies.

Source: Grill Policy, effective February 27, 2023, p. 1
Leasing a residence
  • Use a written lease for the entire residence, with an initial term of at least one month. The declaration also prohibits rentals shorter than 30 days and transient or hotel use.
  • Give management a signed lease and the tenant's contact information.
  • Include compliance with association rules in the lease and provide those rules to tenants. Owners remain responsible for tenant violations and damage.
Source: Declaration §7.9, p. 16; Leasing Amendment, recorded July 20, 2004, §1, p. 1; Rules & Regulations, effective June 1, 2020, §2, p. 1.
Renovation approval
  • Obtain the required written architectural approval before changes affecting the structure, exterior, shared systems or common property.
  • Include balcony enclosures and exterior fixtures in the review request. Do not alter shared landscaping or enter mechanical areas without authorization.
  • Owners must maintain their residences and report defects that affect shared property to management.
Source: Rules & Regulations, effective June 1, 2020, §§4 and 10, pp. 1, 3; Declaration §§7.2–7.3 and 12.1–12.3, pp. 13–14, 35–37.
Flooring and sound
  • Submit proposed flooring and related remodeling materials for review before installation.
  • Flooring changes must avoid creating unacceptable sound transmission to neighboring residences.

Confirm the current material and installation requirements with management before ordering flooring.

Source: Declaration §7.14, p. 18.
Installing an EV charger
  • Apply to the association before installing or removing Level 1 or Level 2 charging equipment. Submit the project details and drawings and complete the written agreement applicable to the parking space.
  • Use a licensed and insured electrical contractor and obtain the required permits.
  • The owner pays for installation, electrical upgrades, charging electricity, maintenance, repairs and any required removal or restoration. Follow the approved metering and insurance arrangements.
  • Coordinate a charger’s transfer or removal with management when selling the residence; the applicable agreement determines the buyer’s responsibilities.

The policy establishes an application process. It does not establish installed chargers, capacity at every space or free electricity. Campus Wi-Fi for compatible vehicle updates is a separate feature.

Source: Electric Vehicle Charging System Policy and Applications, effective August 16, 2024, pp. 1–4, 6–7 and 12
Utilities, insurance and keys
  • Conserve shared utilities and maintain enough heat in your residence to prevent freezing.
  • Arrange appropriate personal property, interior and liability coverage. The association's insurance does not replace an owner's or resident's own coverage.
  • Ask your insurer about loss-assessment coverage and, where applicable, rental coverage.
  • Contact management for mailbox lock or key replacement and confirm the current charge before ordering.
Source: Rules & Regulations, effective June 1, 2020, §§12–13 and 15, pp. 4–5.

Ownership & governance

Dues, assessments and payment questions
  • Unit ownership includes association membership and responsibility for dues and applicable assessments. Keep payments current using the association’s current account statement and instructions.
  • Ask management for the current assessment schedule, payment instructions and adopted collections policy. Review the documents that apply to your unit before relying on a payment deadline, fee or payment-plan term.

Obtain the current adopted collections policy from management for payment-plan, late-charge and enforcement details.

Source: Declaration §11.1; Bylaws Article XII; Records Inspection Policy, effective August 16, 2024, p. 2
Requesting association records
  • Owners and their authorized agents can request inspection or copies of association records, subject to privacy and other permitted exceptions. Describe the records clearly in writing; the policy permits a requirement of at least ten calendar days’ notice.
  • Inspection may be scheduled during normal business hours or at the next regular Board meeting if it occurs within 30 calendar days of the request. Reasonable production and copying costs may be collected in advance; request electronic delivery when available.
  • The association need not create a new report or compile information it does not maintain. Records are not for commercial use, and the membership list has additional use restrictions.
  • Personal identification and account information is protected. Written consent is required to share a resident’s phone number or email address with other members and residents, and that consent may be withdrawn in writing.
Source: Records Inspection Policy, effective August 16, 2024, pp. 3–5
Meetings and owner participation
  • Members and representatives they designate in writing may attend regular and special member and Board meetings, except permitted closed sessions. Members may speak on an issue before the Board votes, at the time set by the Board and within reasonable speaking limits.
  • Respect the chair’s directions and other speakers. Attendee audio or video recording is prohibited; the policy allows a limited exception for an official record-keeper authorized by the Board.
  • Contested Board elections use secret ballots. For other owner votes with a quorum, secret ballots may be used at the Board’s discretion or at the request of 20% of owners present or represented by proxy.
  • The Board must announce the general subjects of a closed session. Rules and regulations may not be adopted in that session under the meeting policy.
Source: Conduct of Meetings Policy, effective August 16, 2024, pp. 1–3
Resolving an association dispute
  • The policy encourages voluntary mediation for eligible disputes between an owner and the association. Submit a written request; the other party is to respond in writing within 30 days.
  • If both sides agree, select a mediator together and participate in good faith. Costs are generally split equally unless agreed otherwise, and any settlement must be recorded in a signed writing.
  • Delinquent-assessment and similar account-collection disputes are excluded from this policy. Declaration section 7.15 applies where relevant and takes precedence if it conflicts with the mediation policy.
Source: Alternative Dispute Resolution Policy, effective August 16, 2024, pp. 1–2
Keeping up with policy changes
  • The Board adopts and updates association policies. Changes take effect on adoption or another date set by the Board and are distributed through reasonable channels such as email, mail or online notices.
  • Keep up with management notices and request current policies when needed. The policy states that not receiving a policy does not by itself excuse compliance.
Source: Adoption and Amendment of Policies, Procedures, and Rules Policy, effective August 16, 2024, pp. 1–2
Reserve planning and investment
  • The reserve-study policy calls for a study of association-maintained components, updated at least every five years. Its recommended funding is reviewed at least annually and incorporated into the current budget.
  • Studies may be prepared internally or externally. Owners and buyers should request the latest study, current reserve balance and adopted funding plan rather than assuming the policy proves those records are up to date.
  • Reserve-investment decisions consider protection of principal, safety, liquidity and other financial factors. The Board records its investment decisions in meeting minutes and reviews reserve balances and investments at least quarterly.
  • Regular fees generally support reserve funding. Urgent or unforeseen needs may also require lawful special assessments or borrowing permitted by the governing documents.

These are policy requirements, not confirmation of a particular reserve balance, completed study, loan or special assessment.

Source: Reserve Studies Policy, effective August 16, 2024, p. 1; Investment of Reserve Funds Policy, effective August 16, 2024, pp. 1–2
Director conflicts of interest
  • Directors must disclose covered financial conflicts in an open meeting before discussion or a vote, and the disclosure must be recorded in the minutes. Under the policy, the conflicted director may discuss the matter but may not vote on it.
  • The association may not make loans to directors or officers. Reserve investments may not provide a special financial benefit to Board members or the family members specified in the reserve-investment policy.
Source: Director Conflict of Interest Policy, effective August 16, 2024, p. 1; Investment of Reserve Funds Policy, effective August 16, 2024, p. 2

Documents reviewed September 29, 2026. These are practical summaries; the governing documents, adopted policies and applicable law control. Ask management about later changes or any conflicting instructions.

About the source review ↗

Amenity hours

Confirm current hours and closures with management before using shared facilities. The documents reviewed do not establish a current operating schedule.

Contact Ascent

support@ascenthoa.com
719-559-0243
Homeowner portal ↗

Report lost credentials promptly. For an emergency, call 911 first. For after-hours association emergencies, call Ascent and follow the prompts.